What Qualities Should You Look For When Recruiting Hospitality Staff?

Getting customer service right can mean the difference between success and failure for businesses of all shapes and sizes. Those who have never staffed a busy reception, waited in a bustling restaurant or toiled tirelessly behind a bar might assume that working in hospitality is a bit of a breeze. But they would be very […]

How To Tell If Your Candidate Has The Right Attitude For Retail?

Recruiting the right staff is vital to any business, especially in the current financial climate – and nowhere more so than in retail. Everyone has a story about the unbelievable rudeness of a sales assistant and we’ve all heard the well-worn statistic that people share a bad customer service experience with at least twice as […]